It is Physiohealth’s priority to run a strict COVID-19 compliant practice. We have made the necessary updates based on the advice from The Department of Health regarding infection control and hygiene measures to ensure the safety for all our patients and staff. We will constantly keep up to date with the latest requirements and implement them in this ever changing situation.


Physiotherapy is a permitted service during the lockdown for essential and urgent care. Physiohealth remains open.

For this purpose, essential clinical care is defined as:

•to prevent a significant change/deterioration in functional independence which would result in an escalation of care needs (e.g. an increase in frequency of treatment needed, an increased need for prescription medication due to a significant increase in pain, requirement for specialist input or review, an increase in care needs, and/or a substantial increase to anticipated recovery time associated with a delay in receiving services)

Remedial Massage is not permitted during this time.

Procedural Changes

  • Employees regularly wash and sanitise hands: in between treatments, when going on and returning from breaks, before and after eating, after using the bathroom etc.
  • Increased cleaning and sanitising of all surfaces and equipment including treatment beds (after every patient), reception desks, phones, keyboards, door knobs, waiting room chairs, treatment aids etc.
  • Increased hand sanitiser availability to staff and patients at reception desks and all treatment areas.
  • Our team has completed Australian Government’s Department of Health training module concerning coronavirus and infection management.
  • Implemented a system requiring patients to confirm they are not exhibiting coronavirus-like symptoms before attending appointments.
  • Implemented the use of QR codes
  • Modified our waiting rooms to adhere to social distancing requirements
  • No use of linen bedcovers, pillows and towels to reduce transmission.
  • Signage displayed in all clinics to increase education regarding Covid-19 and infection control
  • Length of appointments to be a limit of 30 minutes


At present we are running:

  • Face-to-face physiotherapy consultations for URGENT clinical care only
  • Telehealth consultations
  • One-on-one exercise sessions
  • Remedial and sports massage
  • Group Exercise Classes (face to face)
  • Gym access permitted

What you can do to help

To work with us to ensure best practice safety and reduce community transmission you can:

  • Not attend an appointment if you are unwell with fever, coughing, sore throat or have been in contact with someone who has these symptoms
  • Wear a mask
  • If you are early for an appointment please wait in your car until the appointment time
  • Use hand sanitiser when entering the practice
  • Follow markings at reception
  • No cash payments
  • Bring your own towel if you wish