Physiohealth Information

  • Do I need a referral for physiotherapy?

No a GP referral is not required. You can easily make an appointment directly with us.

  • What can I expect at my physiotherapy appointment?

A physiotherapy appointment will include a subjective assessment where we talk about your problem as well a physical assessment where we assess what the injury looks like, feels like and how it moves. Observation of movement and palpation of the muscles and joints to identify stiff or problem areas are important parts of the consultation. On completion of the initial assessment, your physio will devise a treatment plan which will incorporate an exercise program as part of your rehab.

  • What should I wear to my physiotherapy appointment?

As part of a physiotherapy consultation involves a physical assessment of movement of muscles and joints, it is important that you wear clothes that are loose fitting, comfortable and also enable your physiotherapist to be able to see and treat your injured areas easily. As a suggestion, clothes that can be easily removed to show the injured areas, but also keep you feeling covered are important.


When treating knees or lower limbs, please try to avoid wearing leggings, or tight jeans/pants, as these cannot be easily pulled up over your calf and knee. We recommend that you wear loose pants that can easily be pulled up over your knee and/or bring a pair of shorts to change into, so your legs can be easily accessed.

For female patients with neck, shoulder and upper back injuries, wearing a bra you are comfortable in, combined with a shoe string or low back singlet is ideal as it allows full exposure of your upper back and neck and is still comfortable to wear. Some sports bras with a large racer back make access to the upper back very difficult, especially with massage.

When treating the lower back, please wear underwear that you are comfortable in, as it may be seen if the gluteal (buttock) region is treated. Our physiotherapists will also use towels as needed to help maintain privacy.

For swimming and dance/gynastics screenings, we suggest bathers or leotard with bike shorts or other type of shorts that you feel comfortable in.

If your injury could be related to your footwear, please bring shoes or runners etc in so that these can be assessed for abnormal wear.

  • How are you operating in the current Covid environment?

Physiohealth are running a strict Covid compliant practice and adhere to our specific Covid Safe Plan. To view the measures we have undertaken please click here .

  • Can I make an appointment online?

Yes, click on the ‘Book Now’ button at the top of this page where you can make an appointment as a guest or create a log in profile. Alternatively, you can contact your preferred clinic by phone.

  • How long does a consult generally take?

Allow approx. 30-40 mins for initial and 25-30 mins for follow up consultations.

  • Do you offer appointments outside of business hours?

Yes, Physiohealth offers convenient hours where you can fit an appointment in before work or if you prefer the other end of the day, we can accommodate that too. All our clinics are generally open from 6.30am- 8.00pm Mon- Thur, 6.30am-7.00pm Fri and 7am-12.30pm Sat.

  • What should I bring to my appointment?

Bring along any recent scans and/or specialist and GP information relating to your injury. Wear comfortable, loose clothing.

  • What type of clients do we treat?

Our physiotherapists have a wealth of experience in treating patients from all types of backgrounds and ages ranging from elite athletes to weekend warriors. We also provide services to TAC, Workcover, NDIS (Self managed and Plan managed only) and Veteran Affairs patients.

  • Do I get a rebate for physiotherapy services?

Yes, if you have ancillary cover for physiotherapy with a health fund. Our physiotherapists are all BUPA preferred providers which offers members lower rates. Our western suburbs clinics are also Medibank preferred providers. Claims can be processed on the spot with Tyro so patients are only required to pay the gap amount.

  • Do your clinics offer the Medicare care plan program (CDM formerly EPC)?

Yes, if you are referred by a GP under the Medicare CDM program you are eligible for up to 5 rebated visits per calendar year. Note- Bulk Billing is offered at our Footscray clinic only. Consultations at our other clinics incur an out of pocket expense of approx. $30-$35 each visit. Physiohealth will claim your Medicare rebate on your behalf and your funds will be automatically deposited into your bank account.

  • What other services do Physiohealth offer?

Apart from our hands on physiotherapy expertise, we also offer Remedial Massage, Physio Exercise Classes (incorporating pilates), Falls & Balance Classes, Gym programs, Alter G, Shockwave Therapy, Muscle & Movement Analysis and more. Click here to see all the additional services Physiohealth provides.

  • Does Physiohealth sell Archies Thongs?

Yes, we offer a full range of the hugely popular Archies high-arch thongs in a variety of colours. Click here for further information. We also stock a large range of braces, tapes, exercise aids and orthotics to assist with your post injury rehab. Check out our products page.