• Do I need a referral for physiotherapy?

No a GP referral is not required. You can easily make an appointment directly with us.

  • How are you operating in the current Covid environment?

Physiohealth are running a strict Covid compliant practice and adhere to our specific Covid Safe Plan. To view the measures we have undertaken please click here .

  • Can I make an appointment online?

Yes, click on the ‘Book Now’ button at the top of this page where you can make an appointment as a guest or create a log in profile. Alternatively, you can contact your preferred clinic by phone.

  • How long does a consult generally take?

Allow approx. 30-40 mins for initial and 25-30 mins for follow up consultations.

Do you offer appointments outside of business hours?

Yes, Physiohealth offers convenient hours where you can fit an appointment in before work or if you prefer the other end of the day, we can accommodate that too. All our clinics are generally open from 6.30am- 8.00pm Mon- Thur, 6.30am-7.00pm Fri and 7am-12.30pm Sat.

  • What should I bring to my appointment?

Bring along any recent scans and/or specialist and GP information relating to your injury. Wear comfortable, loose clothing.

  • What type of clients do we treat?

Our physiotherapists have a wealth of experience in treating patients from all types of backgrounds and ages ranging from elite athletes to weekend warriors. We also provide services to TAC, Workcover, NDIS (Self managed and Plan managed only) and Veteran Affairs patients.

  • Do I get a rebate for physiotherapy services?

Yes, if you have ancillary cover for physiotherapy with a health fund. Our physiotherapists are all BUPA preferred providers which offers members lower rates. Our western suburbs clinics are also Medibank preferred providers. Claims can be processed on the spot with HICAPS so patients are only required to pay the gap amount.

  • Do your clinics offer the Medicare care plan program (CDM formerly EPC)?

Yes, if you are referred by a GP under the Medicare CDM program you are eligible for up to 5 rebated visits per calendar year. Note- Bulk Billing is offered at our Footscray clinic only. Consultations at our other clinics incur an out of pocket expense of approx. $25-$30 each visit. Physiohealth will claim your Medicare rebate on your behalf and your funds will be automatically deposited into your bank account.

  • What other services do Physiohealth offer?

Apart from our hands on physiotherapy expertise, we also offer Remedial Massage, Women’s Health, Physio Exercise Classes (incorporating pilates), Falls & Balance Classes, Gym programs, Alter G, Shockwave Therapy, Muscle & Movement Analysis and more. Click here to see all the additional services Physiohealth provides.

  • Does Physiohealth sell Archies Thongs?

Yes, we offer a full range of the hugely popular Archies high-arch thongs in a variety of colours. Click here for further information. We also stock a large range of braces, tapes, exercise aids and orthotics to assist with your post injury rehab. Check out our products page.